Autodesk Fusion Operations provides a chat server within the application, so your workers can communicate with each other and with the back-office users to deliver critical information about what is happening on the shop floor.
Configure the feature
1. Activate the Workers Chat Setting
Go to Settings (1), select General (2) and under Communication (3) you'll find the options below:
Click here to learn more about the settings.
Depending on the selection of the settings, it's possible to limit communication with workers or users.
2. Send the first message from the tablet (worker view) to the back office. To learn how, keep reading the article below.
How to start a conversation from the tablet
With the workers' chat feature enabled, after logging their worker number, every worker has access to the chat and can send messages directly to any worker or user. The chat button can be accessed after logging in with the worker number or in the worker screen, on the top right corner of the screen.
How to Start a conversation from the back-office
With this feature, back-office users can also start a conversation, both with other back-office users or with workers.
At the top of your screen, you will see the chat icon. Pressing it opens the chat on the right side of your screen.
Here, you just need to press the user/worker/group/channel to send your message.
How to create chat channels and group messages
You can use the “Group Messages” (marked in the screenshot below) button to create Group conversations if there is a need for more than one person to be involved in the conversation.
You can also create channels (for specific topics like quality analytics, for example) and chat in those channels.
Both in the back-office view and the mobile view, you will have a notification pop-up on top of the chat icon to let you know that you have unread messages.
FAQ:
1. Why is the chat icon not visible in tablet mode, even after enabling the settings?
If you're a user, then you can use the chat on the backoffice interface, if it is a worker, the device should be logged in as input device to have the chat icon. Click here to learn how to authenticate the input device.
If you still have some doubts about the ‘Worker’s Chat’ feature, feel free to reach out in our live chat feature or directly to your CSM.
Need help? Request a Fusion Operations expert to contact you here.