How to Contact Us

Learn how to reach out to our team!

David Andrade avatar
Written by David Andrade
Updated over a week ago

There are two main ways to reach the Autodesk Fusion Operations Support team for help:

  • Live-Chat

  • Email

Both the support via live-chat and email are available in the two following schedules:

  • 10:00 AM GMT (5:00 AM EST) to 1:00 PM GMT (8:00 AM EST)

  • 2:00 PM GMT (9:00 AM EST) to 12:00 AM GMT (7:00 PM EST).

Live-Chat Feature

When entering through the back-office view you have the option to reach us through our Live-Chat feature by clicking the chat button in the bottom right corner.

By pressing this button you can quickly send us a message (our reply time is under 5 minutes) or search for one of our Help Center articles related to your issue.


You can reach our support team with your question by emailing us at, our reply time here is the same as in the Live Chat feature (under 5 minutes).

You can also directly contact your account Manager by email and he will help you or forward your question to our Support team.

Need help? Request a Fusion Operations expert to contact you here.

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