There are two main ways to reach the Autodesk Fusion Operations Support team for help:
Live-Chat
Email
Both the support via live-chat and email are available in the two following schedules:
10:00 AM GMT (5:00 AM EST) to 1:00 PM GMT (8:00 AM EST)
2:00 PM GMT (9:00 AM EST) to 2:00 AM GMT (9:00 PM EST).
Live-Chat Feature
When entering through the back-office view you have the option to reach us through our Live-Chat feature by clicking the chat button in the bottom right corner.
By pressing this button you can quickly send us a message (our reply time is under 5 minutes) or search for one of our Help Center articles related to your issue.
You can reach our support team by emailing your question. Please request the email address from your account manager.
You may also contact your account manager directly via email. They will assist you or forward your question to our support team.
Need help? Request a Fusion Operations expert to contact you here.