In the article below we explain how to manage your current Autodesk licenses.

If you're interested in buying Fusion Operations licenses check this link.

Hub creation is the first step you must perform when you purchase a license for Fusion Operations.

For this, please follow the steps below:

1. Access your Autodesk account by following this link

2. Go to 'All Products and Services'

3. Select 'Access' under Fusion Operations - admin.

4. After the image below is shown, you have to input a hub name and select the Fusion Operations tenant (account name).

Afterward, press the button "create" to make sure the link between the hub and the fusion operations account is activated.

Note that if you only have one tenant it will be selected automatically and blocked. If you have more than one, then a drop-down will be enabled with the several tenants that are available.

5. After this process, you will be automatically redirected to the Fusion Operations tenant previously selected.

You know the hub provisioning was successful if the top blue banner "Trial period expires in x days" disappears.

1. Access your Autodesk account by selecting on this link

2. Go to User Management and select the option "By user".

3. You will be presented with the list of users. Press the chosen user to enable or disable it (to add a new user not from the list on the top right corner select '+invite users').

4. In the image below you can see the user page and the button to unassign/assign the user license highlighted in red.

Only when adding a new user, the number of seats available is shown.

For the shop floor, the management of licenses is made directly in Fusion Operations by adding new workers or enabling disabled workers.

The available licenses are shown on the workers page:

Note that if you don't have any shop floor subscriptions no information on licenses will be displayed on the workers' page.

A User license allows you not only to freely access the management interface menu according to your permissions but also to create a worker without consuming extra shopfloor licenses.

Please follow the steps below to create this type of worker:

First, go to your Fusion Operations profile (1 and 2) and click the "Create Worker" button (3).

A worker, with the user's name and chosen number will be created.

Note that this worker cannot be transferred or be used as an independent license and will be disabled when/if the user is disabled.

Reach out to our sales team or your account manager.

Note that when you buy additional subscriptions they will not sum up to the pre-existent ones, they will have a new subscription number.

1. Access your Autodesk account by selecting on this link

2. Go to 'Subscriptions and Contracts' under Billing and orders

3. On column quantity you have the seats of each subscription

A banner will be displayed in Fusion Operations for 30 days, as the one in the image below.

After that period the users access will be blocked and it will present the message of the user without a license.

1. Why some of my workers were disabled after hub provisioning?

This means that you bought fewer shopfloor licenses than the number of active workers.

For example, if you bought 3 shop floor licenses and had 5 active workers during the trial, 2 will be automatically disabled.

The rule to disable workers is: First, the workers with no production records; then, the workers with the oldest production records (meaning workers who have not produced for the longest time are disabled first).

2. Why am I getting the error below?

This happens if you do not have a valid license to access Fusion Operations, please ask your admin to verify the section "How to Assign/unassign a license from a user?".

3. Why am I getting the error: "You are currently using all available licenses for Workers. Please contact support for more information."?

This happens when you try to add a worker without available shop-floor licenses. Ask your admin to check the section "How to buy additional subscriptions" to fix this issue.

4. Why am I getting the error: "Unable to create hub and activate fusion operations."?

Make sure that the Hub name doesn't have any special characters except from:

If it has please remove it and try again. The Hub name doesn't need to be exactly the same as the Fusion Operations account.

5. Where should I report issues with licensing?

Go to Autodesk.com and press the chat bubble on the bottom right of the screen.

To know more on how to manage teams in the Autodesk management page check this link.

Need help? Request a Fusion Operations expert to contact you here.
​