Note: To learn how to create a ‘Maintenance Request’ in the tablet, check our article on it here.
In Autodesk Fusion Operations, after an operator creates a ‘Maintenance Request’ you can approve or reject it in the back office view. You can also set up an alert to be sent when a ‘Maintenance Request’ is made.
How to approve/regect the request
1. From the side panel, navigate to Maintenance (1) and select the Pending requests tab (2). This tab displays all pending maintenance requests, with the total number of pending requests highlighted next to the tab name.
2. Open the maintenance request you want to review. You can either approve (1) the request or delete (2) the maintenance order to reject it.
3. If you click Approve request, a new screen opens up where you can create the Maintenance Order. The information previously entered by the worker will be pre-filled, but you can edit these details and add any additional information before creating the Maintenance Order.
Note: Please be sure to assign a worker(s) and a checklist to it (if applicable).
After confirming the information, a new corrective ‘Maintenance Order’ will be created for the ‘Maintenance Request’.
FAQ:
1. What is the difference between a Maintenance Request and a Maintenance Order?
A Maintenance Request is submitted by workers from the shop floor using a tablet when maintenance is required. Workers can also specify the priority of the request.
A Maintenance Order is created once a maintenance request is approved. It can be assigned to a specific worker or group of workers, and the required spare parts can also be defined.
If you need any help or clarification regarding 'Maintenance Requests', feel free to reach out to us through our Live Chat feature or directly through your CSM!
Need help? Request a Fusion Operations expert to contact you here.